Refund policy

We want you to enjoy every Mostly Level purchase. If something isn't right, we'll do our best to make it right.

30-Day Return Window

If your order isn't quite right, you can request a return within 30 days of delivery.

To be eligible, your item must be unworn, unwashed, and in its original condition.

Before sending anything back, please contact us at support@mostlylevel.com with your order number. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a few photos of the issue. We'll work with you to resolve it as quickly as possible.

Return Shipping

For returns due to sizing, preference, or change of mind, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as we're unable to accept responsibility for returns that are lost in transit.

Refunds

Once your return has been received and inspected, we'll let you know the outcome.

If your refund is approved, it will be processed back to your original payment method. Depending on your payment provider, it may take up to 10 business days for the funds to appear in your account.

Exchanges

Need a different size?

The quickest option is to return your original item and place a new order once your return has been approved.

Items That Can't Be Returned

The following items aren't eligible for return:

Gift cards
Items that have been worn, washed, altered, or damaged after delivery

This doesn't apply if your item arrived damaged, defective, or incorrect.

Questions?

If you have any questions about your order or our refund policy, we're always happy to help.